Make Marketing History: The Top 5 Made-Up Words Of Web 2.0.

I've just come across John Dodd's fine blog Make Marketing History, which has some extremely straightforward and sensible comments on social media and the like. Starting with:

Conversation
It's a metaphor folks. It doesn't mean that your customers want a conversation with you. They generally want a quiet life without unwanted noise from you. They want the ability to interact with you on their terms, they want you to listen and, most crucially, they now have the ability to have a conversation about you when you screw up. Your focus should be on listening and not screwing up rather than having a conversation.

Make Marketing History: The Top 5 Made-Up Words Of Web 2.0.

Are you a Poet or a Plumber?

Just back from the launch of Poets and Plumbers in Vanløse Bio in Copenhagen where 250 people met up to hear about a new initiative to get the classic and on-line marketing world to understand each other and work closer together. (Disclosure: one of my business partners is one of the founders).

Bringing together the Poets (brands, storytelling, visuals) with the Plumbers (data, processes and ROI) in an online/real world connected way is a great idea.

The presentations and ideas were excellent nearly all round. Two things stood out for me though: that the emphasis is on Poets becoming more Plumber-like and that there wasn't enough emphasis on listening to consumers.

To take the first. For a few years, I've been a member of 26, a group of business writers who have the goal of bringing more creativity into the workplace. That has shown me that even Plumbers can be Poets - I'd like to see more people recognise and work with that. We need to narrow the understanding gap from both sides.

Secondly, there was too much mention of terms such as "online mass media" and "online channels". Despite the fact that many presenters talked about engagement and involvement, not one of them mentioned ways of how to listen. Too much of the talk from Plumbers was about getting people to the shop - instead of getting the shop to the people.

In the context of the general high quality of the event these are minor points perhaps. But when Poets and Plumbers  come together they need to really grasp the idea that the internet is a collection of linked human beings not "demographics" or "users".

EXCLUSIVE! New Media Release group includes amateur

It looks like that my 15 minutes of fame has arrived. The satirical PR blog Strumpette has continued its slightly peevish campaign against social media with a  new video featuring a Brian Connolly interview with the Social Media Club's Chris Heuer. But wait, there's more!

NOTE: This interview was made possible by the New Media Release Workgroup and the tireless efforts of Shannon Whitley, Alison Minaglia, Andy Arnold, Dan Zarrella, David Weiner, David Parmet, Jason Ryan, Michael O'Connor Clarke, Paul Dyer, Paul Pritchard, Steve Kayser, Susan Watiker, and Todd Van Hoosear. Special thanks to Todd Defren for inventing the SMPR.

... says Brian.

Well, I'm honoured to be in the same list and it would be lovely to think that the work will now come flooding in, but the truth is a bit more prosaic. I'm not worthy.

I didn't join the working group because I'm a guru or aspire to guru status, but because I felt I didn't know enough about social media releases. I still don't and that's why I continue to follow developments at close hand, rather than making snarky comments from the sidelines. Certainly, social media releases, rich media releases, press releases - call them what you will - are an easy target and people talking about them can have a tendency to be, erm... unfocused on occasion.

Am I an evangelist? No. Am I interested in new ways to do my job better and help my clients get their messages across? Of course I am.

Why social media is like newspapers - not news stories

Chris Brogan has an interesting take on social media. He suggests companies look at Sunday newspapers when considering how to approach social media. It isn't as daft as it sounds.

Its good to see some more nuanced discussion about the different forms of media instead of the whole "dead tree" mainstream media diatribe. I really get annoyed when people from the online media world trash newspapers on the basis of comparing their business models. For me this is quite wrong. I have spent a lot of energy arguing against the dreaded "web writing is sooo different from writing for newspapers"

Yeah, right. Try telling that to a sub-editor (copy editor in the US) who has to cut down a 700-word outpouring to a 150-word brief, or to write a grabbing headline or standfirst that will advertise the story and work graphically as well. Or a magazine editor who has to work with pictures and typography to create a compelling layout. There may not be hyperlinks, but the good print journalist writes in the hyperlinks so you don't have to go somewhere else to get the story.

It's true many news stories are not suitable for publication on the web - but in the same way that broadsheet articles aren't suitable for publication in a tabloid. A good sub-editor could soon sort that out though.

Too many people look at the newspaper as a content delivery system instead of looking behind this to see a content creation system. Too many people judge newspapers on their circulation and advertising revenue - the business side - rather than the dynamic process of how content is created.

Of course the role of paper is going to be reduced - but don't throw the baby out with the bath water.

A Sunday Newspaper Strategy for Traditional Companies : [chrisbrogan.com]